Porsche Centre Portsmouth are recruiting

01/2/2022

Porsche Centre Portsmouth are recruiting for a Service Apprentice to join our team.

The role of a Service Advisor is vital to the smooth running of the aftersales department. As a key member of the team you will coordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and coordinate utilisation of the workshop.

Main Responsibilities

Duties will include;

• Using systems, equipment and technology to meet the needs of your customers
• Using a range of questioning skills, including listening and responding in a way that builds rapport
• Understanding the difference between internal and external customers
• Knowing the internal policies and procedures, including any complaints processes and digital media policies
• Understanding the different needs and priorities of your customers and the best way to manage their expectations
• Understanding your role and responsibilities
• Knowing the targets and goals you need to deliver against
• Upon successful completion of the apprenticeship, you will gain an Apprenticeship standard Customer Service Practitioner Level 2 qualification

The Ideal Candidate

No formal qualifications are required but you must be literate and numerate. Modern logistic support processes and systems are highly complex, and you must have a desire to become a first-rate Service Advisor and have a thirst for knowledge. You should also be prepared to learn Maths and English, with a specific emphasis on the industry.

Desired skills & Qualities

The ideal candidate will be;

• Computer Literate
• Well organised
• Able to deal with different types of customers
• Outgoing
• Able to think logically
• A good listener
• Able to follow instructions
• Willing to study
• A team player
• Able to work in a busy, fast moving environment

Training to be provided

With mentoring, support and monitoring whilst at work, combined with residential/online training, you will gain the knowledge and skills required to achieve the qualification.

Package Description

As an Apprentice Service Advisor, you will receive a competitive salary, excellent training & support, as well as some amazing benefits including;

• Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
• Vehicle purchase discounts – There are plenty of ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less
• A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
• Life Assurance – we give you the peace of mind when you need it most
• Cycle to work scheme – get a new bike, equipment or both
• Employee Assistance Programme – We offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
• Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy shares at a discounted price

To appy for this job role, please send your CV to info@porscheportsmouth.co.uk  or apply online .